FAQ
Online Ordering
Why Do I Have More than one cart?
In Amscan 2.0 we allow users to multitask with multiple carts and order from different catalogs at the same time.
Separating each cart ensures that your order will apply correct ship dates, terms or promotional pricing.
You can toggle between different carts by clicking the designated box on the left side or using the cart menu.
Separating each cart ensures that your order will apply correct ship dates, terms or promotional pricing.
You can toggle between different carts by clicking the designated box on the left side or using the cart menu.
How do I track my Order?
Please allow 48 hours following registration for Order History to load into your web account. You'll then have access to the past 2 calendar years of orders by going to Account > Order Tracking.
View orders at a glance in the table provided, or search by Order Number or PO#.
To view tracking information on an item level, click view order details.
View orders at a glance in the table provided, or search by Order Number or PO#.
To view tracking information on an item level, click view order details.
From this page, you can see which items are Open, Shipped or Canceled.
Carrier and tracking information is provided here. If your order has shipped via UPS, you may click the tracking number to view real time activity on your shipment.
How Do I Pay for my order?
At checkout you may use a credit card or credit terms. If you pay by credit card, you will not be charged until your order ships.
Credit terms are subject to an approval process. If you would like to apply for terms, please contact your rep.
Credit terms are subject to an approval process. If you would like to apply for terms, please contact your rep.
How DO I download an excel file of my CART?
The file will contain Item number, UPC, Product Name, Quantity, Unit Price & Line Total.
HOW DO I DOWNLOAD an excel file of a previously placed order?
Go To Account> Order Tracking. Click View Order Details on the order you wish to download.
Then click the Download: EXCEL link in the upper-right corner of the page.
How do I use a credit on an online order?
If you have a credit applied to your account, it will not be deducted automatically online.
If you have a credit that you would like to apply to your order, add an order note at checkout "apply credit" and select terms as your payment method. You will then be contacted by your credit analyst to complete payment.
If you have a credit that you would like to apply to your order, add an order note at checkout "apply credit" and select terms as your payment method. You will then be contacted by your credit analyst to complete payment.
How Do I Save an Active Cart?
If you log into your account, your cart will remain accessible until you complete checkout, regardless of device.*
If you would like to save a copy of your cart, you can download an Excel file of your cart.
If you would like to save an order template to reorder items, review How to Create an Order Template in Tips & Tricks.
*If a catalog is replaced with a new version (ex. Halloween 2020, becomes Halloween 2021) your cart will not longer be accessible.
If you would like to save a copy of your cart, you can download an Excel file of your cart.
If you would like to save an order template to reorder items, review How to Create an Order Template in Tips & Tricks.
*If a catalog is replaced with a new version (ex. Halloween 2020, becomes Halloween 2021) your cart will not longer be accessible.
Tips & Tricks
HOW DO I DOWNLOAD PRODUCT IMAGES?
Amscan product images are hi-res .jpg files sized at 2000 x 2000.
To save an image, right click on the item you wish to save & select save image as.
You may do this from the full product display page, search results or gallery pages. Regardless of how big the image appears on the screen, it will always save at 2000 x 2000px.
To save an image, right click on the item you wish to save & select save image as.
You may do this from the full product display page, search results or gallery pages. Regardless of how big the image appears on the screen, it will always save at 2000 x 2000px.
For bulk image requests, catalog download links may be provided by your sales rep.
HOW TO USE FAST TRACK (UPLOAD YOUR ORDER IN AN EXCEL FILE)
Fast Track is an easy way to upload an order into amscan.com. You may have created an order template or your file may be from another source; such as an excel file that you've exported from your POS or a quote from your Amscan Sales Rep. After your order is formatted into our simple template, it only takes a few seconds to build your order.
1. Log into your account and click the Fast Track icon
2. Select the Catalog you wish to order from (you may only fast track one catalog at a time).
3. Select Quantity Type. Quantities may be entered in either inners or pieces but must be consistent throughout your spreadsheet.
4. Download the Fast Track Template or reuse a previously downloaded template.
Download Template
5. Open your file in Excel. Enter Item Numbers and Quantities you would like to order into their respective columns.
2. Select the Catalog you wish to order from (you may only fast track one catalog at a time).
3. Select Quantity Type. Quantities may be entered in either inners or pieces but must be consistent throughout your spreadsheet.
4. Download the Fast Track Template or reuse a previously downloaded template.
Download Template
5. Open your file in Excel. Enter Item Numbers and Quantities you would like to order into their respective columns.
- Format must be .xlsx, headers must match the template or be removed.
- If you are ordering solids and your item contains decimal places, format the Item Number column as text.
6. Save your file.
7. Click Upload Products and choose your file.
Upload Products
8. If applicable, download your error report to review items not added to your cart. Discontinued items or items outside of the catalog selected will appear on the error report.
How To Create an order template
Order templates are not stored on Amscan.com, but instead are a simple spreadsheet that you can upload using Fast Track.
Your first step is to open the spreadsheet that contains the items in your order template. You can download a spreadsheet from amscan.com for either scenario below.
1. An order that you previously placed with Amscan. (Review How Do I Download an Excel File of a Previously Placed Order)
2. A cart that you have created, but has not been placed yet. (Review How Do I Download an Excel File of My Cart)
Delete columns B, D, E & F.
Your first step is to open the spreadsheet that contains the items in your order template. You can download a spreadsheet from amscan.com for either scenario below.
1. An order that you previously placed with Amscan. (Review How Do I Download an Excel File of a Previously Placed Order)
2. A cart that you have created, but has not been placed yet. (Review How Do I Download an Excel File of My Cart)
Delete columns B, D, E & F.
Go to File > Save As and name the file what you would like to use to reference your template. Take note of where your file is saved, you may wish to create an "Amscan Template" folder on your device.
Then go back to amscan.com, click Fast Track to upload our order, select pieces as your quantity type. For instructions, see "How to Fast Track Your Order."
You can then reuse your template again and again using Fast Track!
Then go back to amscan.com, click Fast Track to upload our order, select pieces as your quantity type. For instructions, see "How to Fast Track Your Order."
You can then reuse your template again and again using Fast Track!
Account Information
I'm A New Customer, How do I create an account?
Complete the Amscan New Customer Application in 5 easy steps!
Have the following information on hand as you begin:
Please note: there is a $350.00 minimum on opening orders. You will be offered the option to apply for credit terms in this application or pay by credit card at checkout.
If you prefer to chat with a Sales Manager first, or if you are located outside of the US, complete our short contact form.
*Also note, to proceed with the application you must match your business name exactly as it appears on your on your EIN/TIN Certificate.
- Federal and Local Tax ID’s and certificates (EIN# / TIN#)*
- Billing and Shipping details. (Addresses, email and phone numbers).
- Tax Exempt Certificate, if applicable
- Resale Certificate, if applicable
- Routing Guide and Compliance Manual, if applicable
- Accounts Payable Contact
- If applying for Credit Terms – Credit and Banking References
(please allow 10 business days for processing)
Please note: there is a $350.00 minimum on opening orders. You will be offered the option to apply for credit terms in this application or pay by credit card at checkout.
If you prefer to chat with a Sales Manager first, or if you are located outside of the US, complete our short contact form.
*Also note, to proceed with the application you must match your business name exactly as it appears on your on your EIN/TIN Certificate.
I'm an Existing Customer, How do I Create an Account?
If you're an existing Amscan customer and you have not logged into your Amscan Account after 11/7/20, you'll need to follow simple steps below to register for our new website. Please note access is limited to US & Canadian accounts only.
Step 1: Locate Your Account Number
Your account number is available on any Amscan invoice in the top right corner. Do not include any hyphens or leading zeroes.
Step 1: Locate Your Account Number
Your account number is available on any Amscan invoice in the top right corner. Do not include any hyphens or leading zeroes.
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(Use the portion highlighted in yellow)
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Step 2: Click the Button Below
Step 3: Complete Form
Match your account number and billing Zip/Postal code for immediate access.
Match your account number and billing Zip/Postal code for immediate access.
Step 4: Open Email & Login!
If you've matched your information correctly, you'll receive a successful registration message and an email will arrive shortly thereafter. Click the link to reset your password, follow the prompts & you're all set to log in!
If you've matched your information correctly, you'll receive a successful registration message and an email will arrive shortly thereafter. Click the link to reset your password, follow the prompts & you're all set to log in!
How do I change my password?
If you are able to log into your account – Go to Account> Change Password. Please note, your new password must meet security requirements.
If you do not know your current password –click the Forgot Password link on the login page, enter your email address and you will be emailed a link to reset your account.
If you receive an "Invalid Link" error, too much time has elapsed. Return to our login page, click ‘forgot my password’- it will generate a new link that you can use to reset your password. Please complete the reset process within an hour of submitting your password request.
If you do not know your current password –click the Forgot Password link on the login page, enter your email address and you will be emailed a link to reset your account.
If you receive an "Invalid Link" error, too much time has elapsed. Return to our login page, click ‘forgot my password’- it will generate a new link that you can use to reset your password. Please complete the reset process within an hour of submitting your password request.
CAN I Create MORE THAN ONE USER FOR MY STORE?
Yes, you can have as many users as you would like, but each user needs a unique email address. Existing customers can register here.
How Do I Delete a User account?
Changeover happens. If you need a user deactivated, contact website support. In your request please include your account number (or business address if unknown) and the email address associated with the user.
General Information
WHERE CAN I REVIEW YOUR PRIVACY POLICY & TERMS?
What Browsers do you support?
We recommend using Google Chrome or Firefox to shop amscan.com. Internet Explorer is not supported.
